Sunday, April 25, 2010

the subject is (no subject)

Dear ClustrMaps user,

Many thanks for being a loyal ClustrMaps user for the past year. Now that a year has elapsed since your account was registered or archived, we are writing just to let you know that an annual automatic 'archive' of your red dots has taken place, meaning that all your 'other' (previous) red dots are safely stored in the Maps Archive, which you'll find by clicking on the Maps Archive link immediately above your large full-size world map.

Although the map archive has already happened, your existing map will stay displayed until the NEXT update of your map. This helps to avoid displaying a totally empty map until there are fresh dots to show.

We sincerely hope this has not caught you by surprise, BUT we fully appreciate that it may have come at an unexpected moment! You may not have been aware of this, although we do explain this on our Products page listing on

and also on our Frequently Asked Questions page, in particular at the following part of the page:

The above item in turn contains links to deeper explanations such as

We know that people always like to have ever-more-dots, but the regular archive is the only way we can avoid having the maps turn into a 'giant red smear', and continue delivering the scalable service that everyone has come to expect.

The good news is that all of your totals are stored correctly, i.e. the new maps include the old archived totals in the grand 'running' total. If it helps to explain things to your own readers, you can always copy and paste the archive map referred to above (right-click and Save as... or right-click and View Image and note the URL and use that), and add that in to the appropriate page near your current active ClustrMaps thumbnail map with a suitable commentary (e.g. "Last year's totals:").

If this has caught you out by mistake, then we apologise and will endeavour to make this action much clearer in the future.

In the meantime, here is wishing you all the best, and thanks again for using ClustrMaps!

-The ClustrMaps Team

No comments: